Finding SLA Alert Rules

  1. Select Operations > Smart Search.
  2. From the Type drop-down list, select SLA Alerts, then click Search. The Summary of SLA Alert Rules page displays the information shown in Table 24-5.
  3. To restrict the number of items in the list or locate specific SLA alert rules:
    • Click the Open icon to display additional search filters. If you specify multiple search criteria, only results that match all the criteria will be returned.
    • Filter by alert rule name. In the Name field, enter the name of the search target or enter wildcard characters (use * and ? as wildcard characters to perform a more general search), then click Search.

      • This search method is preferable if the name of the alert rule is unique across all projects and paths.

    • Filter by parent service path. In the Path field, enter the path of the parent service, which is the project name and the name of the folder in which parent service resides. You can use * and ? as wildcard characters to perform a more general search. All alert rules whose parent services reside in that path are displayed.

      • The format for the Path field is as follows:
      project-name/root-folder/ . . ./parent-folder

      If a service is directly under the project, the format is as follows: project-name

    • Filter by parent service. In the Parent Service field, click Browse to display the Select Service page. Select the parent service from the list and click Submit. Click Clear to remove the parent service filter criteria, or click Search.
      • Note: Your selection in the Parent Service field restricts your choices in the Service Type field.
    • Filter by parent service type. From the Service Type drop-down list, select Proxy Services or Business Services, then click Search. Select All Services to ignore filtering by parent service type criteria.
      • Note: Your selection in the Service Type field restricts your choices in the Parent Service field.
    • Filter by rule state. From the Rule State drop-down list, select the state of the alert rule: Enabled or Disabled, then click Search. Select All to ignore the rule state filter criteria.
    • Filter by severity. From the Severity drop-down list, select to restrict SLA alerts rules to the specified level, then click Search.

      • Select the or above check box to restrict your search to the specified severity level or above (listed from the most inclusive to the most restrictive level): Normal, Warning, Minor, Critical, and Fatal.

      Table 24-5 SLA Alert Rules Summary Information 
      Property
      Description
      Name
      The name assigned to this alert rule. The name is a link to the Alert Rule Configuration page. See Viewing Alert Rule Configurations.
      SLA State
      The status of the alert rule: Enabled or Disabled.
      Description
      Note: This field is hidden by default.
      A description of the alert rule.
      Service Name
      The name of the parent service. The name is a link to the SLA Alert Rules page. See Viewing Alert Rules.
      Path
      The project associated with the parent service of the alert rule. If the parent service of the alert rule resides in a project folder, this folder is also listed. The path is displayed in the format:
      project-name/root-folder/ . . ./parent-folder
      The path is a link to the corresponding path in the Project Explorer.
      Severity
      The severity of the alert that is triggered by this rule: Normal, Warning, Minor, Major, Critical, or Fatal.
      Aggr. Interval
      The length of the aggregation interval in terms of hours and minutes.
      Expiration Date
      The date when this alert rule is no longer in effect.
      Stop Processing
      Note: This field is hidden by default.
      Displays Yes or No.
      Frequency
      The frequency of this alert:
      • Every Time
      • Notify Once

You can use this page also to do the following: