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# Help ## Subject Give us a brief description of your problem in the subject line, like "Can't connect to my database," or "Getting ClassNotFoundExceptions with my database applet." ## New issue If you have reported this problem before, check the "No" box, to let us know that this is an open issue so we can forward your message to the engineer handling your case. ## Clarify Case When you send us email, you receive back an email acknowledgment that has a Clarify Case in the subject of the message. If you've reported this problem and have a Clarify Case associated with it, enter it here. That will give us an instant link to information or sample code in your previous reports, which will help us service your request more quickly. If you don't have a Clarify Case, just leave this field blank. ## Product Tell us the primary or most inclusive WebLogic product involved in the problem you are reporting. For example, if you are using WebLogic Express with the WebLogic jDriver for Oracle, report "WebLogic Express." If you are using a JDBC driver without WebLogic Server, report the name of the WebLogic driver, such as "WebLogic jDriver for Oracle." ## Version This is the version of the WebLogic software you are using. If you have the WebLogic classes in your CLASSPATH, you can find the version of your WebLogic software by typing this at a command-line prompt:
     $ java utils.version
## JDK version Tell us the version of the JDK you are using. For example, report something like "JavaSoft JDK 1.2 for Solaris" or "Microsoft's DK for Java 3.1 for Windows NT." You can determine the version of Java you are running by typing this at a command-line prompt:
     $ java -version
## Database version If your program uses a database, tell us the version and vendor. If you know it, report the database server version as well as the version of the client libraries your program uses. For example, you might report "Oracle7 WebServer with the Oracle 7.3.4 client libraries." Here is how to get to that information: Oracle Run sqlplus. Send us the SQL*Plus version and the Oracle Server Release numbers. Sybase SQL Server The select statement "select @@version" will return the version of the server. Also executing the Sybase stored procedure sp_server_info will return information that includes the version of the server. MS SQL Server Run the stored procedure sp_server_info 2 to find out the server version. To find out your client version, run isqlw and select About from the Help menu.

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