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Administration Console Online Help

# Unlock user accounts

User accounts can become locked as a result of an excessive number of failed login attempts.

To unlock a user account:

1. If you have not already done so, in the Change Center of the Administration Console, click Lock & Edit (see Use the Change Center).
2. In the left pane click the name of the domain.
3. Select Security > Unlock User.
4. Enter the user name of the user whose account you want to unlock.
5. Click Save.