Revision History

This section provides a revision history for this document.

Date

Description

October 2025

Initial Release

January 2026

Adds connecting the Zoom Phone Service to the Services chapter.
Adds connecting the Amazon Lex Voice Assistant and IBM watsonx Voice Bot to the Voice Gateways chapter.
Adds SIP Trunk Usage and Statistics to the Services chapter.

March 2026

Adds documentation for the following new feature:

Support for the Oracle Digital Assistant voice bot. See the "Voice Gateways" chapter.

April 2026

April 2026

Adds generic media stream under voice integrations.

June 2026

Adds the following feature documentation.

Integration with multiple third-party speech engines for voice bot configurations
Enhanced validation and smarter defaults for hosting carrier selection
Call Detail Records
Private Interconnect Orders dashboard
Notification bell in the top navigation bar
Connect to Kore AI voice bot via the voice gateway
Voice Gateway Markup Language Injection in Custom Bot Payloads

Updates the following sections.