Voice Gateway Markup Language Injection in Custom Bot Payloads

Voice Gateway Markup Language injection in custom bot payloads refers to the process of embedding Voice Gateway instructions — typically including Speech Synthesis Markup Language (SSML) content — directly into the response payloads generated by a voice bot platform.

Voice Gateway Markup Language injection is not performed from the Oracle® Intelligent Communications Orchestration Network cloud service. Instead, you can configure these custom payloads within their respective voice bot provider platforms at the specific flow or intent step where the voice gateway behavior needs to be controlled.

Google Conversational Agents Custom Payload Injection

For Google Conversational Agents (CX), you can add custom payloads in the flow steps that support agent responses. These payloads are added at the point where the voice gateway needs instructions for the next voice interaction step.

Amazon Lex Custom Payload Injection

For Amazon Lex, you can configure custom payloads as part of the intent initial response.

Navigate to: Initial Response → Advanced Options → Response → More Response Options → Custom Payload Responses to add the required voice gateway instructions.