4 Resolved Known Issues

The following provides a list of previous known issues that are resolved in this release.

  • Cannot Add the Same Number to Another Country Code - The system does not allow you to add the same number block to a different dial code. For example, suppose you previously added +1 98222992276. You try to add +61 9822992276. The system does not allow you to add the +61 entry because it specifies the same number as the +1 entry. The same behavior occurs when uploading numbers by way of the .csv file.
  • Inventory Option Not Available - The Inventory option is not available when moving a number block from non-inventory site.
    • Workaround - You can create a site to act as inventory, where you can store all the numbers not in use.
  • The Country You Want is Not Listed in the Accounts Configuration Drop-Down List - In the Add Sites procedure, the drop-down list for Country might not include the country you want.

    Workaround - If the country you want is not listed, contact Oracle Support about adding the country.

  • Voice Bot Goes to Paused State After Adding Number Blocks - When you add a number block to an existing Voice Bot, the Voice Bot may intermittently transition to the Paused state with no apparent way to resume the Active state. Sometimes, the Voice Bot remains paused indefinitely. Until the Voice Bot becomes active again, avoid adding any more number blocks.
    • Workaround - Raise a Service Request when a Voice Bot remains in the Paused state.
  • Service Remains in "Processing" State - After removing a number block, the service remains in “Processing” even though the block is successfully removed. Customers should open a Service Request (SR) if this occurs, to change the service status to "Active".
  • The Hosting Carrier You Want is Not Listed in the Drop-Down List - In the Adding Numbers procedure, the Hosting Carrier you want might not be listed in the Hosting Carrier drop-down list.
    • Workaround - If the Hosting Carrier you want is not listed, contact Oracle Support about adding the carrier.
  • Cannot Perform Number Block Operations - After removing a number block from a Service, no further number block operations can be performed on existing blocks.

    Options such as Pause, Split, Merge, and Remove from Service are disabled under More Actions, leaving only Move to Service enabled.

  • Integration update returns error - Updating an integration to clear previously saved username and password values (leaving them blank) fails on update and returns an HTTP 500 internal server error.
  • Carrier Service Classless Inter-Domain Routing (CIDR) Requirement - Services become inactive with improperly formatted Classless Inter-Domain Routing (CIDR) entries in the Access Control List. When you add an IP address in the ACL field while adding the Service, you must define the CIDR using the first IP address of the network. If you use any other IP within the sub net as the base for CIDR, Oracle® Intelligent Communications Orchestration Network cloud service returns an error.
    • Workaround - Format the CIDR with an IP address followed by the number of network address prefix bits after the slash. For example: 192.168.1.0/32.
      • Provide the IP address in CIDR format.
      • Begin the CIDR with the network's first address.
      • Only use a CIDR with four octets.
      • Example: Use 
        192.168.12.0/24
        instead of 
        192.168.12.1/24