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## 4.5 FAQ

1. Who can create or edit merchants?

   The System administrator can create and edit the merchants.

2. Can I specify the account number which is not held within this Bank?

   No, Merchant account number/GL should be of the same bank.

3. When will the newly added merchants be available to customers?

   Newly added merchants will be made available to the customers with immediate effect.

4. What is the significance of defining separate account numbers for service charge account?

   Service charges, if applicable, for an online transaction initiated by a customer will be accounted separately in the merchant’s account number maintained for service charge credits.

Parent topic: Merchant Management