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## 59 Mailbox

This topic describes the information about Mailbox option.

Mailbox is a two way communication channel between Bank customers and Bank administrators. Customers communicate with the bank via secured mailbox facility. Customers can send mail messages to the bank with specific pre-defined subjects for their queries/ complaints /feedback. In application, as day 0 maintenance each subject category is linked to a group of bank administrators’ users. Depending upon the mail-subject mapping to each bank administrator user, administrators will receive the mails only of the subjects mapped to the users.

Administrators can view the number of received e-mails and access all received and sent e-mails from their secured mailbox. User can click the message to read the detailed content of the message. The subject of the message gives a brief understanding of what the message is about. User can view the message details, the sender information and also view the chain of messages exchanged if any.

The complete chain of message helps user to understand and know the information exchanged with the bank on a particular subject. Bank administrators can also view the alert messages sent by the bank on various banking events.

As a Day 0 maintenance, Bank has to define whether the OBAPIS mailbox should point to the UBS-interaction module or to the internal mailbox. In case if the mailbox is pointed to the UBS-Interaction module, the mail initiated by customers will be sent to the UBS bank user for his action and will not be sent to the OBAPIS administrator.

Pre-requisites

- Roles and departments for various Bank Administrator must be defined in reference to mail section
- Alerts must be pre-set by bank and gets auto triggered if subscribed by customer or set as mandatory

Features supported in Application:

- Inbox: Where bank administrators can view the messages sent by the customers and also can reply and delete the mails.
- Sent Mail folder: This allows user to view the mails replied by logged in user. Also an option is provided to delete the mails.
- Deleted Mail Folder: This allows the user to view mails deleted from user’s inbox and sent folders and can permanently delete the mails. There is an option to restore the deleted mails to respective folder.
- Alerts: View the alerts sent by the bank and received by logged in user. Also an option is provided to delete the alerts.
- Notifications - This section allows the logged in user to view all the notifications sent by the bank. Also an option is provided to delete the notifications.

Navigation Path: Perform any one of the following navigation to access Mails.

- From System/ Bank Administrator Dashboard, click Toggle Menu, then click Menu and then click Mailbox. Under Mailbox , click Mails.
- From System/ Bank Administrator Dashboard, click on the icon.

- Mails
  This topic describes the systematic instruction to Mails feature.
- Alerts
  This topic describes the systematic instruction to Alerts option.
- Notifications
  This topic describes the systematic instruction to Notifications option.
- FAQ