Previous Next JavaScript must be enabled to correctly display this content

## 59.1.1 Inbox

This topic describes the systematic instruction to Inbox option. Using this feature, the user can view the messages received in his Inbox.

The user can view an individual message by clicking on the subject of the specific mail.

Navigation Path: Perform anyone of the following actions.

- From the System/ Bank Administrator Dashboard, click Toggle menu, click Menu, and click Mailbox. Under Mailbox, click Mails, then click Inbox.
- Access through the kebab menu of any other screens available under Mailbox.

To view received mails:

1. Navigate to one of the above paths.
   The list of received messages appears on the Inbox screen.
2. Click on the subject link of an individual message to view the details of that message.

   Figure 59-1 Inbox

   Description of "Figure 59-1 Inbox"

   Note:

   The fields which are marked as Required are mandatory.

   For more information on fields, refer to the field description table.

   Table 59-1 Inbox - Field Description

   Field Name | Description
   --- | ---
   From | The name of the sender of the mail.
   Subject | The subject of the mail is displayed against each mail record.
   Date | The date and time on which the mail was received is displayed against each mail record.

To access the Inbox:

3. Perform anyone of the following actions:
   - Click the subject of a mail you want to view. The mail details are displayed on the overlay window.
   - Click Refresh to refresh the folder.
   - To delete one or multiple messages, select the specific check boxes against the mail and click Delete.
   - Click on kebab menu to access mailbox related transactions.

   Figure 59-2 Inbox - Message Details

   Description of "Figure 59-2 Inbox - Message Details"

   Note:

   The fields which are marked as Required are mandatory.

   For more information on fields, refer to the field description table.

   Table 59-2 Inbox - Message Details - Field Description

   Field Name | Description
   --- | ---
   Message Details
   Message Heading | The subject of the received mail.
   From | The name of the sender of the mail.
   Sent | The date and time on which the mail was received.
   Content | The content of the mail.
   Mail Chain | All the mails forming part of the mail chain being viewed are displayed one below the other with the mail received most recently displayed on top. Each mail in the chain contains the following: The name or ID of the sender of the mail. Mails sent by you will have your name displayed against the From field and those sent by a bank administrator will have the ID of the bank administrator displayed. The date and time at which the mail was sent. The content of the mail as sent by you or the administrator. Note: A mail chain is formed when a user sends a mail to the bank and a bank administrator responds to the mail.

4. Perform anyone of the following actions:
   - An overlay containing the details of the mail appears. Click Reply if you wish to respond to the mail.
   - Click Delete to delete the message.
   - Click to close the overlay window.

   Figure 59-3 Inbox - Reply

   Description of "Figure 59-3 Inbox - Reply"

   Note:

   The fields which are marked as Required are mandatory.

   For more information on fields, refer to the field description table.

   Table 59-3 Inbox - Reply - Field Description

   Field Name | Description
   --- | ---
   Message - Reply
   Message | Enter a response to be sent to the bank.
   Attach File + | Browse and select the reference document file sent along with an email message. Note: Maximum allowed file size 5MB and allowed file types are JPEG, PNG, DOC, PDF, TXT, ZIP.

5. Perform anyone of the following actions:
   - Click Send to send the response to the bank. A message confirming that the mail has been sent successfully appears.
   - Click Attach File + to add an attachment to the response mail.

Parent topic: Mails