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## 24 Touch Point Maintenance

This topic describes the information about the Terms and Conditions - View.

Touch points are different channels/medium through which transactions or inquiries can be performed in OBAPIS.

Touch points in OBAPIS are of type Internal and External.

Internal Touch points are defined as part of Day 0 definition whereas External Touch Points are typically third party applications that can be defined by the System Administrator as part of onboarding in OBAPIS.

Internal Touch Points defined/available as parts of OBAPIS system are as follows:

- Internet
- Mobile App
- Mobile Browser
- SMS
- Missed Call
- Siri/Chatbot
- Snapshot
- Wearables

External Touch Points enable the user to perform inquiries and transactions from Third Party applications provided the user has provided consent to the Third Party Application. Each Third Party application i.e. Client defined on the OAuth Server is onboarded as an External Touch Point.

As part of Touch Point Maintenance, Touch Points can be defined/created, viewed/inquired and modified by the System Administrator.

Prerequisites

- Transaction Access has been provided to the System Administrator
- Approval Rules have been setup for approval of Touch Point Maintenance

Figure 24-1 Workflow

Description of "Figure 24-1 Workflow"

Features supported in application

The administrator can perform the following actions:

- Search/ View Touch Point
- Create Touch Point
- Edit Touch Point

Navigation Path: Perform any one of the following navigation to access the Touch Points:

- From System Administrator Dashboard, under Authorization and Access Controls widget, click Touch Points.
- From System/ Bank Administrator Dashboard, click Toggle Menu, then click Menu and then click Authorization and Access Controls, Under Authorization and Access Controls , click Touch Points.

- Touch Point Maintenance - View
  This topic describes the systematic instruction to Touch Point Maintenance - View option.
- Touch Point Maintenance - Create
  This topic describes the systematic instruction to Touch Point Maintenance - Create , Using this option, System Administrator can create new touch point of type Internal or External.