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## 32.4 FAQ

1. If a user has been mapped to all subjects in the CASA module, what does it mean?

   If the bank user is mapped to all subjects in CASA, he will be able to receive and reply to the business users on those CASA subjects.

2. How does this maintenance help the bank and its customers?

   This set-up is a way to allow or restrict access, to the users of the bank. This enables a secure communication channel between the bank and its end customers.

3. I am an employee of the bank, and I belong to the user group that is mapped to all Term Deposits subjects. Can I initiate an email and send it to the customer?

   No, you cannot initiate a correspondence with a customer, you can only reply to his queries on Term Deposits, through the mailbox.

Parent topic: User Group - Subject Mapping