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## 1.22.1 Forget Customer

This topic describes the systematic instructions to configure a customer to be forgotten.

Specify User ID and Password, and login to Home screen.

1. On Home screen, click Core Maintenance. Under Core Maintenance, click Forget Process.
2. Under Forget Process, click Forget Customer.
   The Forget Customer screen displays.

   Figure 1-43 Forget Customer

   Description of "Figure 1-43 Forget Customer"
3. Specify the fields on Forget Customer screen.

   Note:

   The fields, which are marked with an asterisk, are mandatory.
   For more information on fields, refer to the field description table.

   Table 1-43 Forget Customer – Field Description

   Field | Description
   --- | ---
   Forget Customer Process ID | Specify a forget customer process ID.
   Forget Customer Process Type | Select one of the options: Customer Initiated: If selected, indicates the customer has initiated the process. Bank Initiated: If selected, indicates the bank has initiated the process.
   Customer Number | Click Search icon to view and select the customer number.
   Process Status | Displays the process status.

4. Click + to specify the customer/bank details.
5. Click Save to save the details.
   The forget customer is successfully done and can be viewed using the View Forgotten Customer screen.

Parent topic: Forget Process