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## 1.34.1.6 Troubleshooting

This topic describes the information for troubleshooting the Oracle Banking Routing Hub.

Oracle Banking Origination issues faced during cmc-obcbs-service and cmc-obrh-services integration

The password for the Experian account had expired.

The solution is to login to the Experian website and reset the password. The new password is generated via mail and you can configure in Oracle Banking Routing Hub for token generation.

Unable to connect to external server

Oracle Banking Routing Hub server is unable to connect to the experian server. The proxy is not configured

The VM arguments were added for oracle banking routing hub's managed server.

- `Dhttps.proxyHost=www-proxy-idc.in.example.com`
- `Dhttps.proxyPort=80`

Oracle Banking Routing Hub environment variable value not found

The environment variable for the Bureau Integration Service product processor is improper. `($.headers["bureauType"][0]) The correct path was provided($.headers["bureauType"][0]`

Parent topic: Oracle Banking Routing Hub Configuration