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## 18.6 Charge Inquiry

This topic provides the systematic instructions to query the charges collected for a customer for a given period.

Specify User ID and Password, and login to Home screen.

1. On Home screen, click Liquidity Management. Under Liquidity Management, click Maintenance.
2. Under Maintenance, click Charges. Under Charges, click Charge Inquiry.
3. Under Charge Inquiry, click Charge Inquiry.
   The Charge Inquiry screen displays.

   Figure 18-11 Charge Inquiry

   Description of "Figure 18-11 Charge Inquiry"
4. On Charge Inquiry screen, specify the fields.

   Note:

   The fields, which are marked with an asterisk, are mandatory.

   For more information on fields, refer to the field description table.

   Table 18-16 Charge Inquiry - Field Description

   Field | Description
   --- | ---
   Customer ID | Click Search icon to view and select the Customer ID for whom the charges needs to be queried.
   Customer Name | Displays the name of the customer based on Customer ID selected.
   Charge Code | Click Search icon to view and select the charge code.
   Charge Description | Displays the description of the charge code.
   Collection Status | Select the collection status. The available options are SUCCESS PENDING FAILED
   Charge Period Date Range | Select the date range for which the charges has to be queried.

5. Click Search to query the charge details.
   For more information on fields, refer to the field description table.

   Table 18-17 Search Result - Field Description

   Field | Description
   --- | ---
   From Date | Displays the charge period start date.
   To Date | Displays the charge period end date.
   Additional Info | Displays the additional information like charge reference number, charge description and structure code for structure level charges.
   Description | Displays the description of the charges.
   CCY | Displays the currency of the charges.
   Amount | Displays the charge amount.
   Charge Account CCY | Displays the currency of the charge account.
   Charge Account | Displays the charge account.
   Exchange Rate | Displays the exchange rate used in case the charge currency and charge account currency are different.
   Posted Amount | Displays the posted amount to the charge account.
   Collection Date | Displays the collection status.
   Collection Status | Displays the collection status.
   Error Description | Displays the error in case of charge posting failures.
   Charge Code | Displays the charge code.

6. Click Reset to reset the search criteria.
7. Click Export to export the details in .csv format.

Parent topic: Charges