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## 8 Charge Inquiry

This topic describes the systematic instructions to query the charges for a customer for a specified charge calculation period.

Specify User ID and Password, and login to Home screen.

1. On Home Screen, click Virtual Account Management. Under Virtual Account Management , click Charges.
2. Under Charges, click Charge Inquiry. Under Charge Inquiry, click Charge Inquiry.
   The Charge Inquiry screen displays.

   Figure 8-1 Charge Inquiry

   Description of "Figure 8-1 Charge Inquiry"
3. On Charge Inquiry screen, specify the fields.

   Note:

   The fields marked as Required are mandatory.

   For more information on fields, refer to the field description table.

   Table 8-1 Charge Inquiry - Field Description

   Field | Description
   --- | ---
   Customer Number | Click Search icon to view and select the Customer number for whom the charges needs to be queried.
   Customer Name | Displays the name of the customer based on Customer ID selected.
   Charge Code | Click Search icon to view and select the charge code.
   Charge Description | Displays the description of the charge code.
   Collection Status | Select the collection status. The available options are Success Pending Failed External Waived Reversed All
   Charge Period Date Range | Select the date range for which the charges has to be queried.
   Search | Click this button to query the charge details.
   Reset | Click this button to reset the search criteria.
   From Date | Displays the charge period start date.
   To Date | Displays the charge period end date.
   Additional Info | Displays the additional information like Structure Code for structure level charges and for Charge Type Account, this column will contain Virtual Account number.
   Charge Reference Number | Displays the charge reference number of the charges.
   Description | Displays the description of the charges.
   Currency | Displays the currency of the charges.
   Amount | Displays the charge amount.
   Charge Account Currency | Displays the currency of the charge account.
   Charge Account | Displays the charge account.
   Exchange Rate | Displays the exchange rate used in case the charge currency and charge account currency are different.
   Posted Amount | Displays the posted amount to the charge account.
   Collection Date | Displays the collection status.
   Collection Status | Displays the collection status.
   Error Description | Displays the error in case of charge posting failures.
   Charge Code | Displays the charge code.

4. Click Export to export the details in .csv format.