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## 7.1 Create Charge Action

This topic describes the systematic instructions to create the charge action.

The charge action screen would be used for the following;

- Reversal of charges
- Waiver of Charges
- Adhoc retry of failed charges

1. On Home screen, click Virtual Account Management. Under Virtual Account Management, click Maintenance.
2. Under Maintenance, click Charges. Under Charges, click Charge Action.
3. Under Charge Action, click Create Charge Action.
   The Create Charge Action screen displays.

   Figure 7-1 Create Charge Action

   Description of "Figure 7-1 Create Charge Action "
4. On Create Charge Action screen, specify the fields.

   Note:

   The fields marked as Required are mandatory.
   For more information on fields, refer to the field description table.

   Table 7-1 Create Charge Action - Field Description

   Field | Description
   --- | ---
   Source Code | Click Search icon to view and select the source code to be used to create charge action.
   Source Reference Number | Specify the source reference number.
   Reference Number | Displays the reference number.
   Customer Number | Click Search icon to view and select the customer number.
   Customer Name | Displays the name of the customer based on the selected Customer Number.
   Charge Reference Number | Click Search icon to view and select the charge reference number that are listed for selected customer. Note: User can also use combination of search parameters such as Charge Reference Number, Charge Code and Collection Status to fetch the charge reference number that user wishes to act upon.
   Charge Details | This section displays the Charge Details. Based on the charge reference number selected, the charge details along with any tax if applied will be displayed in the grid.
   From Date | Displays the charge period start date.
   To Date | Displays the charge period end date.
   Charge Reference Number | Displays the Charge Reference Number of the charges.
   Charge Code | Displays the charge code.
   Description | Displays the description of the charges.
   Currency | Displays the currency of the charges.
   Amount | Displays the charge amount.
   Charge Account Currency | Displays the currency of the charge account.
   Charge Account | Displays the charge account.
   Exchange Rate | Displays the exchange rate used in case the charge currency and charge account currency are different.
   Posted Amount | Displays the posted amount to the charge account.
   Collection Date | Displays the collection date.
   Collection Status | Displays the collection status.
   Action | Displays the available action buttons. The buttons shown depend on the Collection Status of the selected charge (Reference Number): Waive: Waives the charge. The button is enabled when the Collection Status is Pending, External, or Failed. Retry: Retries charge posting. this is enabled when the Collection Status is Failed. Reverse: Initiates a refund for collected charges. this is enabled when the Collection Status is Success. Note: Failed charges will be automatically retried during End of Day process based on a configuration. Explain the configuration here and put a reference to the EOD document.

5. Click Save to save the details and send for authorization.

The user can view the configured charge action in the unresolvable-reference.html.

Parent topic: Charge Action