Oracle® Fusion Middleware

Using Oracle Eloqua Adapter

Release 12.1.3

E61714-01

May 2015

Oracle Fusion Middleware Using Oracle Eloqua Adapter, Release 12.1.3

E61714-01

Copyright © 2015, Oracle and/or its affiliates. All rights reserved.

Primary Author: Mark Kennedy

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Contents

Preface

- Audience

- Documentation Accessibility

- Related Resources

- Conventions

1 Introduction to Oracle Eloqua Cloud Adapter

- Oracle Eloqua Cloud

- Installing the Cloud Adapters

- Performing Postinstallation Configuration Tasks

- Disabling Hostname Verification

- Obtaining the Authentication Credentials

- Unsupported Features

2 Understanding Oracle Eloqua Cloud Adapter Features

- Designing an Integration with the Adapter Configuration Wizard

- Monitoring Your Application During Runtime

3 Designing SOA Composite Applications

- Creating a SOA Composite Application

- Adding an Adapter to a SOA Composite Application as a Reference

- Completing Design of a SOA Composite Application

4 Designing Oracle Service Bus Business Services

- Creating an Oracle Service Bus Business Service

- Adding an Adapter to a Business Service as a Reference

- Completing Design of an Oracle Service Bus Business Service

5 Configuring Oracle Eloqua Cloud Properties

- Configuring Basic Information Properties

- What You Can Do from the Basic Info Page

- What You See on the Basic Info Page

- Configuring Oracle Cloud Adapter Connection and CSF Key Properties

- What You Can Do from the Oracle Cloud Adapter Connection Page

- What You See on the Oracle Cloud Adapter Connection Page

- What You Can Do from the Oracle Cloud Adapter CSF Key Page

- What You See on the Oracle Cloud Adapter CSF Key Page

- Configuring Oracle Eloqua Cloud Target Operation Properties

- What You Can Do from the Oracle Eloqua Cloud Target Operations Page

- What You See on the Oracle Eloqua Cloud Target Operations Page

- Reviewing Configuration Values on the Summary Page

- What You Can Do from the Summary Page

- What You See on the Summary Page

6 Managing Applications

- Managing the Application in Oracle Enterprise Manager Fusion Middleware Control

- Testing Oracle Service Bus Business Services from Oracle Service Bus Console

- Verifying Results from the Oracle Eloqua Console

7 Troubleshooting and Error Handling

- Test Connection Failure or Wizard Operation Page Does Not Open

- Verifying Installation of the Cloud Adapter in Oracle JDeveloper

- Verifying Installation of the Cloud Adapter on Oracle WebLogic Server

Preface

Topics:

Using Oracle Eloqua Cloud Adapter describes how to use the Oracle Eloqua Cloud adapter in your SOA composite applications and Oracle Service Bus business services.

- Audience

- Documentation Accessibility

- Related Resources

- Conventions

Audience

Using Oracle Eloqua Cloud Adapter is intended for users who want to create, deploy, test, and monitor applications that use the Oracle Eloqua Cloud adapter.

Documentation Accessibility

For information about Oracle's commitment to accessibility, visit the Oracle Accessibility Program website at http://www.oracle.com/pls/topic/lookup?ctx=acc&id=docacc.

Access to Oracle Support

Oracle customers that have purchased support have access to electronic support through My Oracle Support. For information, visit http://www.oracle.com/pls/topic/lookup?ctx=acc&id=info or visit http://www.oracle.com/pls/topic/lookup?ctx=acc&id=trs if you are hearing impaired.

Related Resources

For more information, see these Oracle resources:

- Developing SOA Applications with Oracle SOA Suite

- Administering Oracle SOA Suite and Oracle Business Process Management Suite

- Administering Oracle Service Bus

- Understanding Technology Adapters

Conventions

The following text conventions are used in this document:

Convention

Meaning

boldface

Boldface type indicates graphical user interface elements associated with an action, or terms defined in text or the glossary.

italic

Italic type indicates book titles, emphasis, or placeholder variables for which you supply particular values.

monospace

Monospace type indicates commands within a paragraph, URLs, code in examples, text that appears on the screen, or text that you enter.

1 Introduction to Oracle Eloqua Cloud Adapter

This section introduces Oracle Eloqua Cloud adapter.

Topics

- Oracle Eloqua Cloud

- Installing the Cloud Adapters

- Performing Postinstallation Configuration Tasks

- Disabling Hostname Verification

- Obtaining the Authentication Credentials

- Unsupported Features

- Designing an Integration with the Adapter Configuration Wizard

Oracle Eloqua Cloud

The Oracle Eloqua Cloud adapter enables you to create an integration with an Oracle Eloqua Cloud application.

Oracle Eloqua Cloud provides cloud-based marketing software that delivers marketing automation for industries such as finance, health, media, real estate, sports, entertainment, and so on. Oracle Eloqua Cloud simplifies marketing procedures by delivering leads targeted to new customers. Oracle Eloqua Cloud helps manage and organize marketing segmentation and marketing workflow.

The Oracle Eloqua Cloud adapter accelerates integrations between customer relationship management (CRM) and Oracle Eloqua Cloud systems. The Oracle Eloqua Cloud connection addresses the following:

- Synchronization of account and contact data from CRM to Oracle Eloqua Cloud systems

Installing the Cloud Adapters

See the README.txt available with the patch for instructions on installing the cloud adapters.

After you complete adapter installation, perform the tasks described in Performing Postinstallation Configuration Tasks.

Note:
For information about supported versions and platforms, see the release certification matrix at Supported System Configurations.

Performing Postinstallation Configuration Tasks

You must perform postinstallation configuration tasks after installing the cloud adapters.

For information about postinstallation configuration tasks, see the Oracle Cloud Adapters Postinstallation Configuration Guide.

Disabling Hostname Verification

By default, the WebLogic Server Configuration Wizard sets Hostname Verification to Bea Hostname Verifier when creating the Oracle SOA Suite and Oracle Service Bus domains. Hostname Verification must be set to None for the Oracle Eloqua Cloud adapter to work.

To disable hostname verification.

1. Log in to the Oracle WebLogic Server Administration Console.

2. Under Domain > Environment > Servers, double-click the server name.

3. Click the SSL tab.

4. Under Advanced, update Hostname Verification to None.

5. Save the change.

Note:
If the domain has one administration server and one managed server, both servers must have Hostname Verification set to None.

Obtaining the Authentication Credentials

Obtain the user name and password that are required for creating the Credential Store Framework (CSF) authentication key in Oracle JDeveloper and Oracle Enterprise Manager Fusion Middleware Control from your SOA domain administrator. These credentials are required for most cloud adapters. For the Oracle Eloqua Cloud adapter, the credentials require three properties (company, username, and password).

Unsupported Features

The adapter does not support the following features:

- Adapter runtime retry configuration properties such as jca.retry.count, jca.retry.backoff, jca.retry.interval, and jca.retry.maxInterval

- Message recovery in the Error Hospital in Oracle Enterprise Manager Fusion Middleware Control

- Rejected message handling

- The following message encryption and decryption features available when you right-click a cloud adapter in the Exposed Service swimlane or External References swimlane in Oracle JDeveloper:

- Protect Sensitive Data > Encrypt Request Data for cloud adapters in the Exposed Service swimlane.

- Protect Sensitive Data > Decrypt Sensitive Data for cloud adapters in the External References swimlane.

2 Understanding Oracle Eloqua Cloud Adapter Features

The Oracle Eloqua Cloud adapter provides the following features.

Topics

- Designing an Integration with the Adapter Configuration Wizard

- Monitoring Your Application During Runtime

Designing an Integration with the Adapter Configuration Wizard

You use the Adapter Configuration Wizard to include the Oracle Eloqua Cloud adapter in a SOA composite application or an Oracle Service Bus business service.

The Adapter Configuration Wizard consists of configuration pages that enable you to select the artifacts required to communicate with the Oracle Eloqua Cloud application. You can configure the adapter in the outbound (target) direction.

The Basic Info page prompts you to enter a meaningful name and optional description.

The Connection page prompts you to specify the security policy and authentication key to use. The authentication key is created by clicking the Add icon to specify the key name, Eloqua company name, user name, and password. You must also specify these same values in Oracle Enterprise Manager Fusion Middleware Control. For instructions, see the Oracle Cloud Adapters Postinstallation Configuration Guide

The Operations page prompts you to select the accounts or contacts business object and select the field the Oracle Eloqua Cloud adapter uses to match your data to its data. Choose a unique field to avoid updating the wrong record. To avoid errors, do not use a large text field. All fields in the Available section are selected by default. You cannot select only some of them.

The Summary page displays your selections for the outbound direction.

The following artifacts are created for each adapter instance in the Applications window in Oracle JDeveloper:

- WSDL file: Only the standard WSDL file type is supported.

- JCA file: Contains the internal implementation details used by the adapter during runtime. It contains the different interaction and connection properties used by the adapter.

When application configuration is complete, you can deploy the application from Oracle JDeveloper to the runtime environment.

For information about the details to specify in the fields of the wizard pages, see Configuring Oracle Eloqua Cloud Properties.

Monitoring Your Application During Runtime

This section describes the design time and runtime aspects of using the Oracle Eloqua Cloud adapter.

You use the runtime part of the adapter for delivering the information generated during design time to the service endpoint. You can monitor your SOA composite application or Oracle Service Bus business service from Oracle Enterprise Manager Fusion Middleware Control. You can also test your Oracle Service Bus business service from Oracle Service Bus Console.

3 Designing SOA Composite Applications

This section describes how to design a SOA composite application with the Oracle Eloqua Cloud adapter.

Topics

- Creating a SOA Composite Application

- Adding an Adapter to a SOA Composite Application as a Reference

- Completing Design of a SOA Composite Application

Creating a SOA Composite Application

This section provides an overview of how to create a SOA composite application in which to include the adapter as an exposed service or external reference.

1. Start Oracle JDeveloper.

2. From the File menu, select New > Application.

3. In the New Gallery dialog, select SOA Application from the Items list, then click OK. The SOA Create SOA Application wizard is displayed.

4. Specify an application name, and click Next.

5. Specify a project name, and click Next.

6. Select Composite with BPEL Process, and click Finish.
The SOA composite application is displayed for designing in the SOA Composite Editor.

Adding an Adapter to a SOA Composite Application as a Reference

You can add an Oracle Eloqua Cloud adapter to a SOA composite application as an outbound (target) reference to the External References swimlane in Oracle JDeveloper.

1. Go to the Component Palette in your SOA composite application.

2. Go to the Cloud section under Custom/Third Party.
The adapters are displayed.

3. To create an outbound (target) reference, drag the adapter to the External References swimlane, and see the following sections that describe the wizard pages for configuring the adapter.

- Configuring Basic Information Properties

- Configuring Oracle Cloud Adapter Connection and CSF Key Properties

- Configuring Oracle Eloqua Cloud Target Operation Properties

- Reviewing Configuration Values on the Summary Page

Completing Design of a SOA Composite Application

This section provides an overview of how to complete design of your SOA composite application and deploy the application.

1. Design the remaining contents of your SOA composite application. For example:

a. Connect the BPEL process to the adapter. For this example, the BPEL process is connected to the adapter as an external reference:

b. Design the contents of the BPEL process. For example:

i. Double-click the BPEL process.

ii. Add and configure an invoke activity to invoke the adapter.

iii. Add and configure assign activities to copy the contents of one variable to another when sending and receiving messages to and from the adapter.

iv. Add and configure other activities, as appropriate.
When complete, view the SOA composite application in the SOA Composite Editor.

For specific information about creating and designing SOA composite applications, see Developing SOA Applications with Oracle SOA Suite.

2. Deploy the SOA composite application:

a. In the navigator, right-click the project and select Deploy > project_name.

b. Follow the steps in the deployment wizard to deploy the SOA composite application to the application server.

4 Designing Oracle Service Bus Business Services

This section describes how to design an Oracle Service Bus business service with the adapter in Oracle JDeveloper.

Topics

- Creating an Oracle Service Bus Business Service

- Adding an Adapter to a Business Service as a Reference

- Completing Design of an Oracle Service Bus Business Service

Creating an Oracle Service Bus Business Service

This section provides an overview of how to create an Oracle Service Bus business service in which to include the adapter in Oracle JDeveloper.

1. Start Oracle JDeveloper.

2. From the File menu, select New > Application.

3. In the New Gallery dialog, select Service Bus Application from the Items list, then click OK.

4. Specify an application name, and click Next.

5. Specify a project name.

6. Select Service Bus, and click Finish.
The Oracle Service Bus business service is displayed for designing in the Oracle Service Bus Overview Editor.

Adding an Adapter to a Business Service as a Reference

You can add the adapter to an Oracle Service Bus business service as an outbound (target) external service to the External Services swimlane in Oracle JDeveloper.

1. Go to the Component Palette in your Oracle Service Bus business service.

2. Go to the Cloud section under Service Bus.
The adapters are displayed.

3. To create an outbound (target) external service, drag the adapter to the External Services swimlane, and see the following sections that describe the wizard pages for configuring the adapter:

- Configuring Basic Information Properties

- Configuring Oracle Cloud Adapter Connection and CSF Key Properties

- Configuring Oracle Eloqua Cloud Target Operation Properties

- Reviewing Configuration Values on the Summary Page

Completing Design of an Oracle Service Bus Business Service

This section provides an overview of how to complete design of your Oracle Service Bus business service and deploy the application.

1. Design the contents of your Oracle Service Bus business service. For example, to configure an Oracle Service Bus proxy service in your business service:

a. In the Oracle Service Bus Overview Editor, right-click the Pipeline/Split Joins lane and select Insert > Pipeline.
The Create Pipeline Service dialog is displayed.

b. Enter a name for the pipeline and select the project location, then click Next

c. Select WSDL as the Service Type.

d. To the right of the WSDL selection, click the Browse icon to select the WSDL.

e. Select Application.

f. Expand Resource Chooser and select the WSDL file, then click OK.

g. Ensure that Expose as a Proxy Service is selected.

h. From the Proxy Transport list, select http, then click Finish.
The Pipeline component is displayed in the Oracle Service Bus Overview Editor.

i. Connect the external service to the Pipeline component.

For more information about creating and designing an Oracle Service Bus business service, see Developing Services with Oracle Service Bus.

2. Open the pipeline that shows the default routing.

3. Verify the service and corresponding operation are displayed in the Routing Properties tab at the bottom of the dialog.
The outbound project is ready for deployment.

4. Deploy the business service.

a. Select the project, then select Deploy to Service Bus Server.

b. Follow the steps in the deployment wizard.

5 Configuring Oracle Eloqua Cloud Properties

The Oracle Eloqua Cloud application provides marketing automation for industries such as finance, health, media, real estate, sports, entertainment, and others. It makes marketing procedures easy by delivering leads targeted to new customers. When defining an Oracle Eloqua Cloud connection, you can select the business object for the Oracle Eloqua target to import into the Oracle Eloqua Cloud application and select the field the Oracle Eloqua Cloud application uses to match your data to the existing data in the Oracle Eloqua application.

The following sections describe how to configure Oracle Eloqua Cloud as a target in an integration. Oracle Eloqua Cloud cannot be configured as a source in an integration.

Topic

- Configuring Basic Information Properties

- Configuring Oracle Cloud Adapter Connection and CSF Key Properties

- Configuring Oracle Eloqua Cloud Target Operation Properties

- Reviewing Configuration Values on the Summary Page

For more information about Oracle Eloqua Cloud, see Oracle Eloqua Cloud.

Configuring Basic Information Properties

You can enter a name and description on the Basic Info page of each source and target in your integration.

Topics

- What You Can Do from the Basic Info Page

- What You See on the Basic Info Page

What You Can Do from the Basic Info Page

You can specify the following values on the source or target Basic Info page. The Basic Info page is the initial wizard page that is displayed whenever you drag a connector to the source or target area.

- Specify a meaningful name.

- Specify a description of the responsibilities.

What You See on the Basic Info Page

The following table describes the key information on the Basic Info page.

Element

Description

What do you want to call your connection?

Provide a meaningful name so that others can understand the connection. For example, if you are creating a source Oracle RightNow Cloud connection, you may want to name it RightNowInboundDirection). You can include English alphabetic characters, numbers, underscores, and dashes in the name. You cannot include the following:

- Blank spaces (for example, My RightNow Connection)

- Special characters (for example,  #;83& or righ(t)now4)

- Multibyte characters

What does this connection do?

Enter an optional description of the connection’s responsibilities. For example: This connection receives an inbound request to synchronize account information with Oracle Sales Cloud.

Configuring Oracle Cloud Adapter Connection and CSF Key Properties

Enter the Oracle Cloud adapter configuration connectivity and Credential Store Framework (CSF) key values for your integration.

Topics

- What You Can Do from the Oracle Cloud Adapter Connection Page
What You See on the Oracle Cloud Adapter Connection Page

- What You Can Do from the Oracle Cloud Adapter CSF Key Page

- What You See on the Oracle Cloud Adapter CSF Key Page

What You Can Do from the Oracle Cloud Adapter Connection Page

You can specify the following connection values for the Oracle Cloud adapter.

- Specify the WSDL URL for some adapters. If you are configuring the Oracle Eloqua Cloud adapter, no WSDL is required.

- Specify the security policy.

- Create the authentication key. A key created for one direction (for example, outbound) is also available for selection in the other direction (for example, inbound).

What You See on the Oracle Cloud Adapter Connection Page

The following table describes the key information on the Oracle Cloud adapter Connection page.

Element

Description

WSDL URL

Note: This field is not displayed for the Oracle Eloqua Cloud adapter.

Specify the WSDL. The WSDL is used to build integrations specific to your instance. You can also select the WSDL from a file system or another source by choosing the browser icon next to the WSDL URL field. Click File System at the top of the dialog, then browse for the WSDL.

Security Policy

Select the security policy appropriate to your environment (for example, USERNAME_PASSWORD_TOKEN).

- The wizard shows all policies, including those that may not be applicable. To make a correct selection, you must have a knowledge of policies. For example, you cannot select a SAML-based policy because the identity is not propagated.

- The policies you apply to the cloud adapter are unique to the cloud adapter and do not impact other endpoints in the composite.

Authentication Key

Select the CSF authentication key.

- Add: Click to create a new authentication key. You must specify the key name, user name, and password. To successfully deploy and administer your application, you must specify these same values in Oracle Enterprise Manager Fusion Middleware Control.

- Edit: Click to edit an authentication key.

- Delete: Click to delete an authentication key.

Test

Click to validate the authentication key.

What You Can Do from the Oracle Cloud Adapter CSF Key Page

You can specify the following CSF key values for the Oracle Cloud adapter.

- CSF key name

- Company name for the Oracle Eloqua Cloud adapter only.

- User name and password

What You See on the Oracle Cloud Adapter CSF Key Page

The following table describes the key information on the Oracle Cloud adapter CSF Key page.

Element

Description

CSF Key Name

Specify the CSF key to enable runtime injection of credentials. The adapter uses the CSF to retrieve the username and password required for authentication with the application (for example, the Oracle Sales Cloud or Oracle HCM application). This key identifies your login credentials during design-time. To successfully deploy and administer your application, you must specify these same values in Oracle Enterprise Manager Fusion Middleware Control. For instructions, see the Oracle Cloud Adapters Postinstallation Configuration Guide.

Company Name

Note: This field is only displayed for the Oracle Eloqua Cloud adapter.

Specify the Oracle Eloqua company name.

User Name

Enter the user name for connecting to your application (for example, the Oracle Sales Cloud or Oracle HCM application). Your administrator provides you with user credentials.

Password

Enter the password for connecting to your application.

Re-enter Password

Re-enter the same password a second time.

Configuring Oracle Eloqua Cloud Target Operation Properties

Enter the Oracle Eloqua Cloud target operation values for your integration.

Topics

- What You Can Do from the Oracle Eloqua Cloud Target Operations Tab

- What You See on the Oracle Eloqua Cloud Target Operations Tab

What You Can Do from the Oracle Eloqua Cloud Target Operations Page

You can specify the following target operation values for the Oracle Eloqua Cloud.

- Select business objects (accounts or contacts).

- Select the unique identifier field.

What You See on the Oracle Eloqua Cloud Target Operations Page

The following table describes the key information on the Oracle Eloqua Cloud target Operations page.

Element

Description

Cloud Operation

Displays the operation to perform. The currently supported operation is import. This means that the Oracle Eloqua target imports data into the connected Oracle Eloqua Cloud application.

Business Object Type

Select the business object type for the Oracle Eloqua target to import into the Oracle Eloqua Cloud application:

- Accounts: Enables you to synchronize accounts data from a source system (such as Oracle RightNow Cloud or Oracle Sales Cloud) to the targeted Oracle Eloqua Cloud application.

- Contacts: Enables you to synchronize contacts data from a source system (such as Oracle RightNow Cloud or Oracle Sales Cloud) to the targeted Eloqua Cloud Application.

Select Fields

This feature is not currently available. Select the fields of the business object that you want to send to the Oracle Eloqua Cloud application as part of the import operation.

Uniquely Match on Field

Select the field that the Oracle Eloqua Cloud application uses to match your data to the existing data in the Oracle Eloqua application. Select a field that is likely to be unique to avoid updating the wrong record.

Do not use a large text field because this can potentially produce errors.

Auto-Synch Time Interval

This feature is not available for this release. Select the time interval between data synchronizations. The Oracle Eloqua Cloud connection uses this interval to synchronize data with the Oracle Eloqua Cloud application.

Reviewing Configuration Values on the Summary Page

You can review the specified source or target connector configuration values on the Summary page.

Topics

- What You Can Do from the Summary Page

- What You See on the Summary Page

What You Can Do from the Summary Page

You can review source or target configuration details from the Summary page. The Summary page is the final wizard page for each connection after you have completed your configuration.

- View the configuration details you defined for the source or target. For example, if you have defined an inbound Oracle RightNow Cloud source with a request business object and immediate response business object, specific details about this configuration are displayed on the Summary page.

- Click Done if you want to save your configuration details.

- Click a specific tab in the left panel to update your configuration definitions.

What You See on the Summary Page

The following table describes the key information on the Summary page.

Element

Description

Summary

Displays a summary of the source or target configuration values you defined on previous pages of the wizard. To return to a previous page to update any values, click the appropriate tab in the left panel.

6 Managing Applications

This section describes how monitor an Oracle SOA Suite or Oracle Service Bus application that uses the adapter from Oracle Enterprise Manager Fusion Middleware Control or Oracle Service Bus Console and how to verify results in the Oracle Eloqua Console.

Topics

- Managing the Application in Oracle Enterprise Manager Fusion Middleware Control

- Testing Oracle Service Bus Projects from Oracle Service Bus Console

- Verifying Results from the Oracle Eloqua Console

Managing the Application in Oracle Enterprise Manager Fusion Middleware Control

You manage the SOA composite application or Oracle Service Bus business service that includes your adapter in Oracle Enterprise Manager Fusion Middleware Control.

1. Log in to Oracle Enterprise Manager Fusion Middleware Control.

2. In the navigator, expand the tree to display your SOA composite application or Oracle Service Bus business service project (for this example, a SOA composite application is selected).

3. Select the SOA composite application.

4. Click Test.
The Test Web Service page is displayed.

5. Complete the fields on the page to initiate a test of your composite.

6. Click Test Web Service.
Invocation results are displayed.

7. Click Launch Flow Trace to view the flow trace of the SOA composite application, including flow details about the adapter.
For more information about monitoring applications from Oracle Enterprise Manager Fusion Middleware Control, see Administering Oracle SOA Suite and Oracle Business Process Management Suite and Administering Oracle Service Bus.

Testing Oracle Service Bus Business Services from Oracle Service Bus Console

You can test Oracle Service Bus business service projects from Oracle Service Bus Console.

1. Log in to Oracle Service Bus Console.

2. In the navigator under All Projects, open the project to test.

3. In the navigator, click the business service for that project.

4. Click the Launch Test Console (green arrow button) to test the outbound endpoint.
This opens a window that displays the proxy service and the operation to test.

5. Provide the input and click Execute.
This sends the payload to the Oracle Cloud application. The response is displayed under the Response Document section.

For more information about testing Oracle Service Bus business service projects, see Administering Oracle Service Bus.

Verifying Results from the Oracle Eloqua Console

You can view results of your application from the Oracle Eloqua Console. For this example, an Oracle Eloqua Cloud adapter is defined as an external reference in a SOA composite application. The Oracle Eloqua Cloud adapter inputs an account into the Oracle Eloqua application. When the application is invoked form the Test Web Service page in Oracle Enterprise Manager Fusion Middleware Control, you can view account details in the Oracle Eloqua Console.

1. Log in to the Oracle Eloqua Console.

https://login.eloqua.com/

2. Enter the same company, user name, and password that you entered when specifying the CSF authentication keys in Oracle JDeveloper and Oracle Enterprise Manager Fusion Middleware Control.

3. Select Contacts , then select Accounts.

4. Specify the account for which to search, and click the Search icon. For this example, Oracle India-B is specified.
Test results are displayed that include Oracle India-B as the Company Name .

7 Troubleshooting and Error Handling

This section describes how to troubleshoot and handle errors with the adapter.

Topics

- Test Connection Failure or Operation Page Does Not Open

- Verifying Installation of the Cloud Adapter in Oracle JDeveloper

- Verifying Installation of the Cloud Adapter on Oracle WebLogic Server

Test Connection Failure or Wizard Operation Page Does Not Open

If you receive a test connection failure on the Connection page or the Operation page does not display in the Adapter Configuration Wizard, perform the following steps:

- Log in to Eloqua directly and see if the credentials work and the Eloqua application is not down for maintenance.

- The Eloqua user credentials specified must be part of the required security groups and must have required permissions to make Bulk API calls.

Verifying Installation of the Cloud Adapter in Oracle JDeveloper

Follow these steps to verify the installation of the Oracle Cloud adapter in Oracle JDeveloper.

- Open Oracle JDeveloper and check for the presence of the Oracle Cloud adapter in the component palette. Alternatively, you can navigate to the following location:
{MIDDLEWARE_HOME}/soa/plugins/jdeveloper/extensions.

- Check for the oracle.cloud.adapter.eloqua.jar file.

- If you are not able to verify the above step, your installation was not successful. Try to install the patch again.

Verifying Installation of the Cloud Adapter on Oracle WebLogic Server

Follow these steps to verify the installation of the Oracle Cloud adapter on Oracle WebLogic Server.

- Use the FTP Client or Putty to connect to the WebLogic server where OPatch has been installed.
The latest OPatch installs eloqua.jar under the modules directory structure: {MIDDLEWARE_HOME}/soa/soa/modules/oracle.cloud.adapter_12.1.3/.

- If you are not able to verify the above step, your installation was not successful. Try to install the patch again.

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The information contained herein is subject to change without notice and is not warranted to be error-free. If you find any errors, please report them to us in writing.

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